Example Example site: this business is fictional. Prices, opening hours and contact details are for illustration only.

Lunaïa Book online

Privacy policy

In short: this site sets no cookies, uses no tracking tools, and we never sell your data. Here is, in plain English, what happens when you contact us.

Who is responsible for your data?

Inès Exemple, Lunaïa (fictional business), Avenue de l'Exemple 3, 1420 Braine-l'Alleud (company number 0000.000.097). Questions: bonjour@lunaia.example.

Which data, and why?

  • When you call us, email us or send a WhatsApp message, we receive what you choose to tell us (name, contact details, message, possibly an address). We only use it to reply, send you a quote and provide the service you asked for. Legal basis: steps prior to a contract and its performance (article 6.1.b GDPR) or, for a simple question, our legitimate interest in replying (article 6.1.f).
  • WhatsApp is a service of WhatsApp Ireland Limited (Meta group), with its own terms. If you prefer, call or email us.
  • The web host (Cloudflare, Inc.) logs, like any web server, technical data (IP address, requested page, date and time) for security and to keep the site running. We do not use it to track you. This host may process the data outside the European Union; such transfers are covered by GDPR safeguards.
  • Your health information (allergies, pregnancy, treatment, skin or nail conditions) is only noted if you tell us and it changes how a treatment is done. It is sensitive data: we only use it for your safety during treatments, with your explicit consent (article 9.2.a GDPR), which you can withdraw at any time. We never ask for it through the website, and it is deleted at the latest 12 months after your last appointment.

For how long?

Messages and quote requests that lead nowhere are deleted after 12 months at the latest. If you become a customer, accounting documents (accepted quotes, invoices) are kept for as long as Belgian law requires.

Who do we share it with?

Nobody but us, except the technical providers listed above and, if needed, our accountant. We never sell or rent your data.

Cookies and external links

This site sets no cookies, so there is nothing to accept. Links to Google Maps, WhatsApp or social media take you to those services, which apply their own rules.

Your rights

You can ask us at any time to access, correct or delete your data, to restrict or object to its use, or to receive it in a common format. Write to bonjour@lunaia.example: we reply within one month.

If you believe your rights are not respected, you can lodge a complaint with the Belgian Data Protection Authority, rue de la Presse 35, 1000 Brussels (www.dataprotectionauthority.be).